+ Review by Robert Damian Parvulescu
04.08.2023 10:14

Date of stay: Jul 2023
Type of traveller: friends/company on a holiday

Hotel rating: | 3 out of 5
Value for money: | 4 out of 5
Location: | 3 out of 5
Staff/service: | 1 out of 5
Rooms/accommodation: | 3 out of 5
Food: | 3 out of 5
Entertainment: | 3 out of 5

Its a nice country, hotel have very large rooms and clean with king size bed that we loved! good service, but very bad quality for the food, wine and beer very bad! And the beach a little dirty and many boulders in the water, Problems with the sunbeds at the pool and at the sea they say no reservation but when you go and try to find a spot you see all full with towels but no one sits there

+ Review by Badea Daniel
07.09.2020 05:41

I would recommend to a friend

Date of stay: Sep 2020
Type of traveller: family with children

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 3 out of 5
Food: | 4 out of 5
Entertainment: | 5 out of 5

+ Review by Walter Bogaerts
15.09.2019 06:05

I would recommend to a friend

Date of stay: Sep 2019
Type of traveller: a couple on a holiday

Hotel rating: | 4 out of 5
Value for money: | 3 out of 5
Location: | 4 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 2 out of 5
Food: | 4 out of 5
Entertainment: | 5 out of 5

We stayed for a week in a "The Level" Deluxe Room with sea view (7th floor).
The Level, with many additional perks, is certainly worth the additional money. However, its separate reception desk is virtually worthless, e.g. hardly capable of helping us with excursions and with some of the staff even being too arrogant to help us to get the announced "late check-out" possibility. So forget about this late check-out facility; the chance that you will actually obtain it is small.
Also, some days the room (i.e. the shower place in the bathroom) was hardly cleaned or not refreshed at all, the beds were made-up in a sloppy way or the paper tissues were not replenished; cleaning staff was watching TV next door...
However, the restaurant staff and also The Level lounge staff was terrific and extremely friendly. So, despite some disappointments, it was a pleasant stay.

+ Review by ANNE MARIE DAVID
06.08.2019 06:26

I would recommend to a friend

Date of stay: Jul 2019
Type of traveller: family with children

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 5 out of 5
Food: | 5 out of 5
Entertainment: | 5 out of 5

+ Review by NEACSU ANDREEA
11.06.2019 05:05

I would recommend to a friend

Date of stay: Jun 2019
Type of traveller: family with children

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 5 out of 5
Food: | 5 out of 5
Entertainment: | 5 out of 5

Best of the best!!!

+ Review by Levit Mihail
25.07.2017 05:52

I would recommend to a friend

Date of stay: Jul 2017
Type of traveller: family with children

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 5 out of 5
Food: | 5 out of 5
Entertainment: | 5 out of 5

íàñòîÿùèé îòäûõ äëÿ äóøè è òåëà!

+ Review by Íàòàëüÿ Øóáèíà
12.07.2017 02:45

I would recommend to a friend

Date of stay: Jun 2017
Type of traveller: family with children

Hotel rating: | 4 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 4 out of 5
Food: | 5 out of 5
Entertainment: | 5 out of 5

+ Review by viorica tisler
28.07.2016 09:20

I would recommend to a friend

Date of stay: Jul 2016
Type of traveller: family with children

Hotel rating: | 4 out of 5
Value for money: | 4 out of 5
Location: | 4 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 4 out of 5
Food: | 4 out of 5
Entertainment: | 5 out of 5

+ Review by Timur Nazarov
14.07.2015 06:46

Date of stay: Jul 2015
Type of traveller: business traveller

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 5 out of 5
Food: | 5 out of 5
Entertainment: | 5 out of 5

+ Review by Boryana Sapundjieva
03.09.2014 12:08

I would recommend to a friend

Date of stay: Aug 2014
Type of traveller: a couple on a holiday

Hotel rating: | 3 out of 5
Value for money: | 4 out of 5
Location: | 3 out of 5
Staff/service: | 1 out of 5
Rooms/accommodation: | 2 out of 5
Food: | 3 out of 5
Entertainment: | 5 out of 5

+ Review by Alex Nikitin
22.08.2014 08:29

I would recommend to a friend

Date of stay: Aug 2014
Type of traveller: family with children

Hotel rating: | 3 out of 5
Value for money: | 3 out of 5
Location: | 5 out of 5
Staff/service: | 1 out of 5
Rooms/accommodation: | 5 out of 5
Food: | 3 out of 5
Entertainment: | 5 out of 5

Î÷åíü ïëîõîå ïèòàíèå è êà÷åñòâî åäû, íàïèòêîâ. ÑÐÎ×ÍÎ ÌÅÍßÒÜ ÏÎÂÀÐΠè ÏÎÑÒÀÂÙÈÊΠÅÄÛ!!! Óáîðêà íîìåðîâ íå âñåãäà âûïîëíÿåòñÿ óäîâëåòâîðèòåëüíî. Ïëîõàÿ îðãàíèçàöèÿ ïèòàíèÿ. Ïëîõàÿ îðãàíèçàöèÿ îòäûõà ó áàññåéíîâ, íåäîñòàòî÷íî ëåæàêîâ, çîíòîâ íà óëèöå. Òîðãîâëÿ ìåñòàìè ó áàññåéíà.

+ Review by Malcolm Gillies
27.05.2014 05:08

I would recommend to a friend

Date of stay: May 2014
Type of traveller: a couple on a holiday

Hotel rating: | 4 out of 5
Value for money: | 4 out of 5
Location: | 4 out of 5
Staff/service: | 3 out of 5
Rooms/accommodation: | 2 out of 5
Food: | 5 out of 5
Entertainment: | 5 out of 5

We stayed for three nights, and it was a 5* experience. Views (sea-view side) and rooms very good. Food in the main restaurant was more 4* in quality. Only problem was the noise in the central courtyard when entertainment was going on in the restaurant area of swimming pool area.

+ Review by Ralf
08.06.2013 03:39

I would recommend to a friend

Type of traveller: a couple on a holiday

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 5 out of 5

Big, luxurious hotel. Spacious rooms, daily cleaning, perfect location, romantic promenade. I've book 1 week for Sept 2013 for my wife and myself

+ Review by Liz
24.07.2011 06:39

I would recommend to a friend

Type of traveller: a couple on a holiday

Hotel rating: | 5 out of 5
Value for money: | 4 out of 5
Location: | 3 out of 5
Staff/service: | 1 out of 5
Rooms/accommodation: | 5 out of 5

Cold food, noisy hotel, but luxurious. We had a fabulous week, because Golden Sands is a superb resort, definitely worth the money!

+ Review by Frank
04.02.2010 10:29

I would recommend to a friend

Date of stay: Jun 2009
Type of traveller: friends/company on a holiday

Hotel rating: | 5 out of 5
Value for money: | 4 out of 5
Location: | 5 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 5 out of 5

Für bulgarische Verhältnisse das beste Hotel am Goldstrand.
Riesen Zimmer und Riesen Bad, Essen 1a bulgarische und internationale Küche, Persoal sehr freundlich, riesen Spa Bereich mit Hallenbad. Wir waren schon in vielen Hotel aber das Melia war bisher das Beste . Und unsere empfehlung dieses Hotel lieber mit HP oder AL buchen

+ Review by lulu
08.08.2009 01:56

Hotel rating: | 4 out of 5
Value for money: | 2 out of 5
Location: | 5 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 4 out of 5

..on arrival no one to help me with the luggage, receptionist are good though, room was nice with a comfy bed and pillows. personala ne e sviknal da obslujva bulgari gosti na hotela i pravi razlika v kachestvoto na obslujvaneto..

+ Review by Norbert
09.07.2009 09:33

Hotel rating: | 4 out of 5
Value for money: | 1 out of 5
Location: | 4 out of 5
Staff/service: | 2 out of 5
Rooms/accommodation: | 3 out of 5

eigendlich ein super hotel, wenn da nicht das unfreundliche personal im speisesaal wär,
dort haben die neuen zeiten noch nicht wirklich begonnen, an den anderen bar`s kann man die veränderung im land festellen,
auch das spa-versonal ist super freundlich , das hotel ist von der konzeption klasse,
wie gesagt nur das bescheidene essen und der schlimme service im speisesaal nervt , am besten nur übernachtung u frühstück buchen

+ Review by dansera
01.02.2009 05:55

Hotel rating: | 4 out of 5
Value for money: | 4 out of 5
Location: | 4 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 4 out of 5

Visited in middle May 2008. The food in the Italian restaurant was pretty good. The staff friendly. But overall, the hotel is not up to the Kempinsky standard (which dropped them)

+ Review by Ramette
14.11.2008 10:06

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 4 out of 5

+ Review by Henrique
28.08.2008 12:11

Hotel rating: | 3 out of 5
Value for money: | 4 out of 5
Location: | 2 out of 5
Staff/service: | 3 out of 5
Rooms/accommodation: | 4 out of 5

Is horrible

Just the beach and the sea is good.

+ Review by Ana
19.08.2008 12:12

Hotel rating: | 1 out of 5
Value for money: | 1 out of 5
Location: | 5 out of 5
Staff/service: | 1 out of 5
Rooms/accommodation: | 1 out of 5

I went this summer on Melia Grand Hermitage... the room was great ,very clean and large but the staff almost doesn't exist.. i stayed at the hotel to receive the room almost 4 hours waitting and asking if the room is free... Really bad.. the restaurant is little and u need to wait 15 min to get something to eat.. i really recomande a 4 stars.. this is not a 5 stars hotel.. last year stayed at 4 stars hotel in golden sands and i liked alot ..the staff was great .. at the pool everyday were games for entertainment.. liked alot

+ Review by
24.07.2008 05:35

I would recommend to a friend

Type of traveller: alone on a holiday

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 5 out of 5

Good rooms, many people, people from UK, noisy Germans, Romanians. The breakfast was lavish, but you should be really quick

+ Review by Florin
09.07.2008 08:31

Hotel rating: | 3 out of 5
Value for money: | 1 out of 5
Location: | 5 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 3 out of 5

The staff is very bad.

+ Review by Alan A. Smith
07.12.2006 05:45

Hotel rating: | 5 out of 5
Value for money: | 4 out of 5
Location: | 5 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 4 out of 5

A first class hotel showing what the future in Bulgaria willhave on offer for the business and holiday travellor seekingmore than just the standard tourist approach to hotels and guests

Well done and good to see someone setting new standards

EAIC
London

+ Review by Leonard
02.10.2006 01:44

Hotel rating: | 4 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 3 out of 5
Rooms/accommodation: | 2 out of 5

August/ september 2006.First the good news. The hotel is complete. The rooms are spacious and clean.The staff are friendly and anxious to please.
However the advertised Thai restaurant had been closed for several months. Therefore there was only one restaurant and this was buffet service, and not up to the standard of a 5 star hotel. To get to the beach you had to cross a road, and then pay for a sunshade and beds,( those by the pool were excellent and free ). The entertainment was poor, primarily consisting of a piano bar, which was unattractively laid out and seldom had anyone in it. Therefore if you wanted entertainment or even just a nice place to have a drink, you had to go out. Pity because with the right management it could have been so much better and live up to its 5* rating.

+ Review by DAVID SMITH
21.02.2006 02:24

Hotel rating: | 4 out of 5
Value for money: | 3 out of 5
Location: | 5 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 4 out of 5

This was an excellent hotel, not quite finished but the primotional room rates more than compensated for this. The indoor pool was very good size and decent gym. The rooms were excellent, large, clean and luxurious! Staff were a bit stern and I didn't feel they went that 'extra mile' to look after their guests. Overall , a very pleasant stay which will improve further in 2006 when all the facilities are available.

+ Review by Mark
18.02.2006 03:28

Hotel rating: | 1 out of 5
Value for money: | 1 out of 5
Location: | 2 out of 5
Staff/service: | 3 out of 5
Rooms/accommodation: | 1 out of 5

I was in this hotell last summer,in august.
Iit was one of the most horrible holliday, we spent in this hotel ,almost 2 days we was without watter in our room,also in ALL hotel.
In management of world onKempisnki chain,
said me that they will recieve this hotel only next year...
i don't recommend it.

+ Review by Nadia
06.12.2005 08:06

Hotel rating: | 4 out of 5
Value for money: | 4 out of 5
Location: | 4 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 5 out of 5

I went to kimpinski hotel on 4th of august, and it was amazing! I had lots of fun. Please who ever was there or knows anyone who was there too at the same time I was, send me an e-mail!

+ Review by Greg lakin
27.11.2005 07:38

I am also due to visit the hotel in August 2006 and feel totally confident that all the facilities will be operating at peak efficency. See ya by the pool, if its beebn filled up.

+ Review by ann
22.11.2005 08:04

I have booked to go to the Kempisnki Grand Hotel Hermitage in Golden Sands August 2006 and after reading the reviews I am begining to think I should cancel my trip due to the comments that the hotel was not finished this year = will it be finished by next year! Please could anyone give me some information on this hotel that has already been there this year.

+ Review by Heinz Biller
14.10.2005 04:30

Hotel rating: | 4 out of 5
Value for money: | 3 out of 5
Location: | 5 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 4 out of 5

the restaurant staff was un-organized with
the result of slow service. Beside of that,
no complains.

+ Review by Jill Clarkin
14.10.2005 10:02

Hotel rating: | 4 out of 5
Value for money: | 4 out of 5
Location: | 5 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 4 out of 5

Some of the facilities in the hotel are still to be finish such as the Thai Restuarant, Casino, etc. Breakfast is buffet style which there is plenty to choose from. Evening meals are also buffet style. Food both at breakfast and dinner were excellent. Rooms were spacious and the bathroom was spot on especially the large shower area with a choice of 2 showers . Staff in the hotel were very friendly and helpful. The resort of Golden Sands is rather small and we felt there was not enought for us to do in the resort. During our two week stay we only saw the sun on 3 days the rest was either wet, cold or windy. We returned home on 4 October 2005.

+ Review by J Rutledge
23.09.2005 11:32

Hotel rating: | 4 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 4 out of 5

All facilities in the hotel were not finished but we still had a very pleasant stay. The hotel staff were on a very steep learning curve but did there best. Breakfast time was entertaining as people tended to loose any manners they were taught however the food was good and the staff were very helpful and friendly. Evening meals were more civilized and had a good choice of food. Rooms were spacious and cleaned daily.
Once this Hotel is completely finished it will be the best hotel in Golden Sands. Golden Sands is a very friendly resort. The vote of confidence is that I would go back to this hotel next year

+ Review by zvika
22.09.2005 09:26

it must bee away to send a mail to your geust if you have the way show me please

+ Review by Richard Homan
14.09.2005 11:44

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 4 out of 5

We had a fantastic time at the kempinski and would recommend to everyone, best hotel in golden sands by long way. Rooms are amazing, staff are fantastic and friendly and the hotel is just perfect.

+ Review by Goerge Harris
09.09.2005 05:05

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Location: | 4 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 4 out of 5

This hotel is was EXCELENT. what more could i have asked for the hotel staff was so frendly and always wilingl to help. the hotel had a vast mojority of facilities some of which where not available due to the hotel just been opened. The rooms where HUGE and cleaned daily. There was a wide vairity of food the Thia restaurant was very nice. i would happly go back there year after year.

+ Review by Zlatko Miko
29.08.2005 07:29

Hotel rating: | 4 out of 5
Value for money: | 2 out of 5
Location: | 5 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 3 out of 5

Staff is not trained, room services doesn't works. I ordered wake up at 5 a.m. on my departure day, but they forgotten.
Reception desk personal is not too much friendly!
Anything else was perfect!
PS: I have been a guest for 14 days from 10 -. 24th and expect to have satisfaction if I'll came next year.

+ Review by Mile
28.08.2005 11:00

Brilliant hotel but with bad staff

+ Review by Angie
26.08.2005 03:22

Hotel rating: | 4 out of 5
Value for money: | 4 out of 5
Location: | 2 out of 5
Staff/service: | 2 out of 5
Rooms/accommodation: | 1 out of 5

We where the first geasts ever, It wasn't ready yet. It was soposed to be our weddingtrip but it failed. Nothing was ready. It was not a nice stay at that moment.

+ Review by i
15.08.2005 01:41

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 5 out of 5

just perfect

+ Review by Riverson J.
08.08.2005 01:30

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 4 out of 5
Rooms/accommodation: | 3 out of 5

I like it.
The staff is polite and friendly

+ Review by sharon
07.08.2005 09:38

Hotel rating: | 5 out of 5
Value for money: | 5 out of 5
Location: | 5 out of 5
Staff/service: | 5 out of 5
Rooms/accommodation: | 5 out of 5

brilliant best holiday yet

+ Review by rania
05.08.2005 01:04

Hotel rating: | 1 out of 5
Location: | 1 out of 5
Staff/service: | 1 out of 5
Rooms/accommodation: | 1 out of 5

horrible , horrible, very bad

+ Review by artoul gassan
05.08.2005 12:56

Hotel rating: | 2 out of 5
Value for money: | 1 out of 5
Location: | 5 out of 5
Staff/service: | 2 out of 5
Rooms/accommodation: | 1 out of 5

it was one of the most horrible week we spent in this hotel , no fun , no service, no facilities , pool with no life guard ... i don't recommend it

+ Review by sandra. bray
02.07.2005 10:10

we were bookedi into this hotel for the 16th june 05 - not finished - travel agent said they expected it to be finised by 5 july= they must be joking - maybe next year - will be stunning when finised but if you are booked there this year then re book eslewehere - the Helio was very good but go 4 star and ask for a suite three start a bit grim i believe